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Frequently Asked Questions

What does the patient need to know about the appointment system?
IKN gives appointments by specifying the date and time allocated for the patients. Patients are advised to comply with the appointed date and time. Patients will be registered 30 minutes before appointment time.
How IKN helps to avoid patients missing the appointment
IKN will send a short message ‘SMS’ to the patient’s phone 2 (two) days before the date of the appointment.
Thus, patients and relatives are responsible to register current and contactable phone numbers with IKN when registering as a new patient.
How IKN deals if the patient misses the appointment?
  1. Nurses who are on-duty will review the patient first.
  2. The date and time of a new appointment will be given to the patient (if necessary).
What if the patient suddenly becomes weak after the registration?
The relative should promptly inform the patient’s condition to the staff at the counter. This will help IKN in assisting the patient.
Can I request my own laboratory tests?
Individuals can not apply the tests themselves, only Physicians / Medical officials can apply the test for the management of patients.
Why do you need more than one tube of blood?
Different tests often require separate tubes of blood, some with special additives. We strive to draw the minimum amount of blood required for the tests your physician has ordered.
Do I have to fast before my medical lab tests?
Fast means to not eat or drink anything for approximately 12 hours prior to the test. Fasting means you should not eat or drink any liquids except for plain water. You do not have to fast unless your doctor has ordered a “fasting” test. Two common tests that are generally done fasting are glucose and lipid panel.
Can I take my medications before I have medical lab tests?
Depends on the laboratory investigation requested. Please refer your physician before having laboratory specimens collected.
Who can give me my results?
Only a Medical Provider can give you your results. The Laboratory staff is NOT authorized to give you results.
What Is a Blood Transfusion?
A blood transfusion is a treatment that involves giving blood or blood products to a person on the advice of a doctor.
Are Blood Transfusions Safe?
Blood transfusions are very safe and, in some cases, may be the only way to save a life. The precautions taken to ensure the quality of blood products are increasingly reliable. Donors are selected based on very strict criteria and all blood donations undergo advanced screening process to detect known diseases.
Am I at risk of catching anything by having my blood taken?
No.. It is the MOH policy  to use sterile equipment when taking blood samples from patients.  No equipment that could cause infection is reused.  Our specimen collection staff are trained in infection control.
Traditional & Complementary medicine 

Is T&CM Unit under Ministry of Health (MOH)/Government?
Yes, T&CM Unit is one of the units available in some MOH/Government hospitals. T&CM Unit is not a private unit.

Can non-cancer patients get treatment at T&CM Unit, NCI?
We apologise that T&CM Unit, NCI can only provide treatment to cancer patients.

What is the charge for the provided T&CM treatment?
At the moment there is only registration fee. The fee depends on whether the referral letter is obtained from government or private hospital/clinic.
For further info, please refer to charges and payment link.

How many practitioners are there in T&CM Unit?
At the moment, T&CM Unit has 2 practitioners (i.e. one herbal practitioner, whereas another one is acupuncture practitioner).

Where are the practitioners working in T&CM come from?
The practitioners in T&CM Unit are Malaysians.

Can the patients choose to see certain practitioners to have the treatment?
There is no option; the on-duty practitioners will be providing the treatment.

What are the qualifications of the practitioners in T&CM Unit?
The herbal and acupuncture practitioners in T&CM Unit, NCI have at least Bachelor Degree in Traditional Chinese Medicine and are experienced.

Can the cancer patients refuse the chemotherapy and radiotherapy treatment, and have only herbal treatment?
  • The main aim of the provided herbal treatment is to support the conventional treatment (such as chemotherapy, radiotherapy) and to relieve the side effects from these treatments or the cancer itself.
  • The provided herbal treatment is not replacing the conventional treatment suggested by the specialists/consultants.
How is the herb prepared and how to consume it?
  • The herbs are supplied in powder form (granule extract).
  • The herbs are taken by dissolving it in warm water, no need to be boil or cook.
Does the herb contain plants or animal parts?
All the provided herbs contain plants extraction only.
Does the herbs provided by T&CM Unit contain steroid?
The provided herbs does not have steroid and we continuously monitor the safety and quality of the herbs.
Is the acupuncture needles clean?
  • The acupuncture needles are only use once (single use).
  • The used acupuncture needles will be discarded and disposed.
Does the acupuncture treatment hurt?
  • The acupuncture needle that we used is very fine (0.25mm), finer than the sewing needles, blood taking needles or match sticks.
  • Therefore, usually the process of inserting needles is not painful.
Does the acupuncture treatment have side effects?
Patients normally will feel some numbness/minimal pain at the needle insertion area.